If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order we deliver. If you are not satisfied with the purchased product, we will send a replacement or refund all or part of the purchase price. All you need to do is notify us within 5 days of receipt of your order. You may call us at 804-266-6244 or come in person to our flower shop at 2104 Dumbarton Rd.